Payments & Safety

  • All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

  • We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and other payment methods available at checkout. We currently do not accept cash on delivery.

    For more information about Shopify’s secure checkout, click here .

  • For more insight, you may also want to read Shopify's Terms of Service here or Privacy Statement here .

Shipping & Delivery

  • Orders are generally processed within one business day. Once dispatched, estimated delivery times are:

    • Italy: 1–2 business days
    • European Union: 3–5 business days
    • United Kingdom, Switzerland and non-EU countries: 3–5 business days

    During periods of high demand, public holidays, customs clearance procedures, adverse weather conditions, or deliveries to islands and remote areas, shipping times may be longer than the estimates indicated above.

  • Yes, you will receive an email confirmation as soon as your order has been processed and handed over to the courier.

  • Yes, we offer free express shipping:

    • Italy: free on orders over €110. For orders under €110, shipping costs €4.90.
    • Europe and non-EU countries: free on orders over €150. For orders under €150, shipping costs €7.90.

    For further information about shipping, please visit our Shipping Policy page.

  • Yes, we ship to most European Union countries, including Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

    Deliveries within the European Union generally take 3–5 business days.

    Shipping rates:

    • €7.90 for orders under €150
    • Free shipping for orders over €150

  • Yes, we also ship outside the European Union, including the United Kingdom, Switzerland, the United States, Canada, Australia, Hong Kong, Japan, New Zealand, Norway, Singapore, South Korea, the United Arab Emirates, Saudi Arabia, Kuwait, Oman, Qatar and Iceland.

    International deliveries generally take 3–5 business days.

    Shipping rates:

    • €12.90 for orders under €150
    • Free shipping for orders over €10

    If your country is not available at checkout, please contact us at info@axeliashop.com.

  • Orders shipped outside the European Union may be subject to customs duties, import taxes or other local charges imposed by the destination country. These costs are not included in the order total and are the customer’s responsibility.

  • You will receive an email confirmation with a tracking number as soon as your order will be shipped.

  • The courier will make another delivery attempt or provide instructions for collection from the nearest available pickup point.

  • During periods of high demand, sales, collection launches, or deliveries to islands and remote areas, delivery times may be slightly longer.

Returns & Refunds

  • Yes, we accept returns within 14 days of the order’s delivery date. Products must be returned in their original condition: unworn, clean, unwashed and with all tags still attached.

    Return shipping costs are the customer’s responsibility. Any customs duties, import taxes or other charges paid upon delivery are non-refundable. Once the return has been received and inspected, the refund will be issued to the original payment method.

    For more information, please refer to our Terms and Conditions.

  • All items may be returned within 14 days of delivery, provided they are in their original condition, unworn, unwashed and with all original tags attached. Items showing stains, signs of wear, odours, makeup marks or any other alterations will not be accepted.

  • Yes. Once we have received and inspected the returned item, we will issue the refund to the original payment method used for the purchase.

  • Once we receive your return, our team will carry out a quality check to ensure that the items meet our return conditions. If the inspection is successful, the refund will be issued to the original payment method used for the purchase.

    The return will be collected directly from the address where your order was delivered, so you will not need to take the parcel to a drop-off point.

  • Return shipping costs are the customer’s responsibility. However, if the item received does not match the order placed, we will cover the return shipping costs.

  • Yes, you can request a size exchange, subject to availability.

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